Thanks, Mike. I worked with Danika Carillo. This has been escalated to our Customer Service team to contact you as soon as possible. It was a breeze applying for the insurance in Thailand. Furthermore, despite my many written requests for cancellation, Cigna has continued to deduct the premium for my old plan from my credit card.I spent over four hours on the phone a month ago in an attempt to cancel my old plan, getting transferred from one line to the next, being put on hold with one representative after another in a huge circle, being asked to wait and call back during business hours in other countries that are very inconvenient in Indonesia.I never made any headway, never managed to get my plan cancelled, and certainly never received a refund for my now irrelevant second health care policy.Finally, three weeks ago, I received an email back from a representative saying that their customer loyalty team was aware of my cancellation request and would contact me shortly.I still have not heard anything back.This is very concerning - what will happen if I have an emergency and actually need to make a claim or have Cigna verify that I am insured for urgent medical care? Fantastic and efficient service. )The price was fair for the amount of cover and service you get - I got quoted a lot higher for a lot less by other companies. I was contacted very quickly by a representative via email & followed up by a phone call. Sales staff seamed knowledgeable. I have written to the customer care service again and still have had no reply. Global Group Plans; Global Individual Plans ; Plans Reviewed. James Sampey helped me out with Cigna health insurance offerings and was right on point to my various questions and requirements. I joined Cigna Global as I was moving country and required healthcare insurance until I received insurance through my workplace. I have had a horrific experience with Cigna global, both with the time in processing claims and the exclusion policy, which is systematically used to deny care. Very unprofessional company with very poor, unresponsive service!! This made the choosing of the right Cigna policy for me much easier. Hi Miguel, we're sorry to hear that you've had a bad experience with us. Join the 120 people who’ve already contributed. Service excellence in helping to answer any queries that you have and have been extremely patience in answering all your questions. Then some days later I messaged the woman who gave me the quote and she said she would pass on my request to the relevant department for action. Could you please email us at LetUsHelpYou@cigna.com with your policy ID so we can look into this for you? The representative, Sharon, was very relaxed & friendly with the final paperwork emailed to me in a matter of hours, after paying the first premium. Gave me ongoing information until the process was complete. Thanks Martin. And great service! The documentation were issued quickly too. Quite honestly, I might have gone in another direction if she hadn't illustrated exemplary customer service. I even got my certificate in both my nationality & that of the country I’m moving to, at no extra charge. As most things in life, not everything goes as expected, and sometimes expectations don’t fit … I have spent hours on the phone and sent many, many emails. Sharon Griffiths has been excellent in guiding me through all the options. It was not always easy to reach someone by phone, but one of the colleagues would always get back to me. James Cairn was persistent and extremely professional. How many stars would you give Cigna Global - Individual Expat Health Insurance? A friendly welcome, no stress took the time to explain the question marks I had. Our policy “does not exist” on customer portal. The phone tree options are a little repetitive and confusing (but whose aren't! Great company with excellent customer service. Cigna Global - Individual Expat Health Insurance, Very unprofessional, unresponsive company, Cigna sales team were very helpful and professional, I need health insurance to get ba back to Bangkok as my wife currently is working though she is from the Philippines. Thanks to the team who looked after me and their patience in dealing with any issues that cropped up. It was 5* service from initial call through to post sales service. Cigna’s Bronze Plan does not provide an annual limit for specific services that they cover. I just want to avoid a big bill should I have an emergency. For the most part, my questions were answered promptly and I received speedy feedback concerning my quotes. Thanks James ! My CardBecause of COVID, Cigna informed me that it will be impossible to send my Card via my postal box in Côte d'Ivoire. Is this the kind of customer service I should expect in that instance?I am very disappointed. Roberts was very helpful and arrange to find me the best insurance for my needs. I have previously had insure with different international standard Health insurance companies but level of professionalism and speed with which the services was handled by the Cigna representative and specifically MR Andrew Boslem was amazing over and above I loved the detailed information they emailed me about my policy everything is at the tip of my fingers!! I DO NOT RECOMMEND. Good coverage, extremely poor client service, Happy that I've made the right choice with Cigna. The response time was impeccable and the follow up was highly noted. Very helpful professional and informative. Clear, affordable and was able to get coverage for myself and my family the same day. Cigna Global - Individual Expat Health Insurance, Great cover, lots of options, and excellent customer service, 5* sales and service - James Cairn was excellent, Impossible to cancel old plan - bad customer service, The most professional and efficient health insurance company. Cigna sales team were very helpful and patient in explaining the options available. Highly recommended to buy from this international insurance company.
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