We use that contract to administer the platform, so that the customers know what to expect from Handy, which creates more jobs for the professionals. (So far, they refuse. Cancelled the service after waiting seven hours. Our top professionals make more than $1,000 a week. Low and behold, 10 minutes AFTER they were supposed to arrive I got the same rescheduling email it this time it was 4 days out. This company is a joke. In any case the customer cancels, professionals will be paid according to the service agreement. Handy Credits & Discounts; How do referral discounts work? When I asked her why she does not just quit Handy by deleting her account, she answered that she wasn’t sure what the company would do to make her pay off her debt—would they go so far as to sue her? waiting for refund but seems very unethical to me. My next step is to file litigation against him personally for this scam. We were pleased with the technician, his helper, and the finished installation. Today is Thursday and the check has not arrived. So you can't review them there. I have emailed them through the app about this. These cleaners do not technically work for Handy, as they are classified as independent contractors—“Handy Pros”, in the company’s idiom—and ostensibly use the company’s platform as a service that gives them access to clients, thereby enabling them to grow their own businesses. This is obviously a scam, people are looking to find and hurt the owner of Handy. HomeAdvisor, Angieslist and Handy are all under the same umbrella. That would be fine if it wasn't AFTER the start time. We were offered a $50 refund for the inconvenience; the check was to arrive in 1-2 weeks per the email we received to cancel the old appointment and confirm the new one. Extremely disappointed and HIGHLY DO NOT RECOMMEND!!! Information. If you cancel between two and 24 hours of your scheduled appointment, a $15 late fee applies. We would actually give this company 0 if that was an option. (Obviously they tell you whatever fits the situation to make the company look good.) Explain the above to her and ask her what they were going to do about finishing my installation and she said she get back to me. We bought a $99 handy.com card at the Army. But even when Pros are able to contact their customer, a few hours in advance, Handy’s system still does not allow them to reschedule without first cancelling the job, so either the customer or the Pro needs to move ahead with the cancellation and will thereby incur a fee. When I asked cleaners how they experience and deal with these fees, a number of themes recurrently surfaced. Fees are penalties deducted from your payment for a variety of reasons. The promised $50 check did not arrive within the 1-2 week period, so after the 3rd week passed, we emailed the company again on 02/06/2020 to inquire about it. You’re wise to stay away from this company. They’re also not very professional not to get back to me and canceling my contract without letting me know. had handy pro no show on scheduled cleaning as pro took themselves off job rt before due to work. © 2020 Reviewopedia. These fees—levied for a variety of “offenses” like leaving a job early or arriving to a job late—in some cases kept some Pros tied to the platform. In order to prevent last-minute cancellations, which erode customer trust and prevent other professionals from claiming the job, Handy charges a cancellation fee if a pro cancels a job within a certain period. Kick off each morning with coffee and the Daily Brief (BYO coffee). Fine. Handy Credits & Discounts; How do referral discounts work? We emailed them again; again they apologized. Within two hours of your appointment, you’ll be charged the full amount. Handy.com does say that they offer a Refund Policy, stating that customers who are not 100% happy with the service they have received can speak to one of their representatives and always have the option to receive a full refund of what they paid for their services.
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