Is your question not listed? What screen dimensions does my Tablet have? Disabling/removing/reinstalling this device in Windows 10 had no effect on the issue. The status of the device was: This device cannot start. I also get that error in the device manager and the windows troubleshoot is of no help. 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SHOP SUPPORT. As expected, the battery ran out ... What can I do, any suggestions? However, the hardware scan test result all showed that there is nothing wrong with the motherboard. Manually uninstall the dock and its drivers. SHOP SUPPORT. Lenovo Inc. View View. First suspecting an issue with the connected USB-C hub (Kensington USB-C Universal Dock 60W (SD4600P)), I performed a full power recycle, including detaching/attaching cables, of all involved components. It does turn on when the fron port is connected however. This manual comes under the category Tablets and has been rated by 1 people with an average of a 7.2. It's not the first time I've seen a dock installation wreck things, but can't be sure that's it. Answer this question Send. However, I already had the latest BIOS version so no action could be taken. I contacted Lenovo support the day after making the post and they asked me to take the following actions: I first did the full system recovery (factory reset essentially), using the Novo key and the system menu it produces. laptops and netbooks :: yoga series :: yoga 920 13ikbcontentdetail - Lenovo Support US. I contacted Chat support and they told me they need the serial number to find out (??? What USB ports are on the Lenovo Yoga 920 -131ikb as I would like to transfer my iPhone 7+ pictures to this laptop and need to know what type of syncing cord I need. While working with the computer, the connected external monitor and the laptop screen both went dark and I couldn't revive them by disconnecting/reconnecting any cables or by pressing any keys on the laptop. I noticed then in the Windows 10 Device Manager (devmgmt.msc), that the USB device "UCSI USB Connector Manager" was marked as not working (yellow exclamation mark). I wouldn't trust the hardware scan results if you are seeing the same behaviour as I saw as it was clearly a hardware failure on the motherboard. It didn't work any more. It's very simple: just type the brand name and the type of product in the search bar and you can instantly view the manual of your choice online for free. Terms of Use | They used to be great at providing solutions. The hub I use cannot be recognized on the back port anymore, but the front port can recognize it but i keep getting a warning that connection may be limited or something along those lines. What does the download speed on the internet depend on? Their expected repair time is supposed to be no more than 14 calendar days. Hi, I think I'm having some problem with my Yoga 920's thunderbolt port. By browsing this website, you consent to the use of cookies. We would disconnect the cable to the power supply, then press the ON button to discharge the caps, then remove the battery for the BIOS to reset the computer. Ieda Bogdanski, 2020-05-25 20:12:40 how i put the batteries in the pen? Let Windows do all its updates before applying Lenovo updates. The left side holds two Thunderbolt 3 ports, which can be used for charging or connecting to … The issue was therefore a hardware issue, not related to BIOS version nor to any faulty drivers on the Yoga 920. In the end, I had to force a hard restart of the Yoga 920 by pressing the power button on the right. Looking for a manual? All Rights Reserved. Hmm I seem to be in the same situation, however, the back usb-c is the one with charging capabilities, while the one on the front cannot be used for charging. The download speed on the internet depends on the type of connection you have. Download and install the updates accepting the default prompts. The one towards the back is marked as the one to use for charging. Then the windows crushed with a blue screen and a QR code on it. I bought a StarTech thunderbolt 3 dock. ). Privacy Policy | This also applies when the computer is completely shut down (no sleep/hibernation mode). When I first time plug in the dock, everything works fine the thunderbolt software pops up and ask me the authorized the new dock. We use cookies to ensure that we give you the best experience on our website. Thanks, where can I find instructions for using the pen provided with model 920, View the manual for the Lenovo Yoga 920 here, for free. By the way, both TB3 ports on the Yoga 920 will charge the unit, despite what the manual says. The issue was therefore a hardware issue, not related to BIOS version nor to any faulty drivers on the Yoga 920. Use System Restore to roll the computer back to before the dock install. Ask your question here. External Displays, Options and Accessories, Using Browser Search To Find Answers in the Lenovo and Moto Communities. If you continue to use this site we will assume that you are happy with it. After about two weeks in repairs and in transit, the laptop was returned to me. No BIOS/driver/OS updates were installed during the past week. Lenovo is committed to environmental leadership from operations to product design and recycling solutions. No, I didn't try using the Lenovo Vantage app to troubleshoot the issue. After rebooting the laptop, I noticed that it completely failed to communicate with any devices connected to the USB-C port, including my external monitor, keyboard, mouse and Ethernet network. ensures that you will find the manual you are looking for in no time. I had to connect the USB-C cable from the power supply to the USB-C port towards the front to make charging work at all. Unless someone has some other suggestions, this indicates to me that this is a hardware issue on the Lenovo Yoga 920. When I see that the battery was low I connect it and it did not charge. Yoga 920 can be charged through both TB3 ports? Some things to try, in order of easiest-to-most time consuming: That's all the easy things I can think of at the moment.. This website uses cookies. Do you have a question about the Lenovo Yoga 920 or do you need help? I also had a look in the BIOS settings of the Yoga 920 and couldn't really find any options that might have an effect on the USB-C ports with regards to my problem. On a reboot, Windows should see it and reinstall the drivers. What USB ports are on the Lenovo Yoga 920 -131ikb as I would like to transfer my iPhone 7+ pictures to this laptop and need to know what type of syncing cord I need. Use OneKey to roll the whole computer back to out-of-the-box condition. FIRST: Backup everything. My recommendation, if you are experiencing the same issues as those reported by me in this thread, is to contact Lenovo support and send in the laptop for repairs, after taking the actions they request in terms of system recovery and BIOS updates. Check out our new Recent Service Tips Area ..your issue may already be solved! Then I attempted to update to the latest BIOS version using the executable from the link that Lenovo support provided. Ask your question here. Type C Firmware for Windows 10 (64-bit) - Yoga 920-13IKB, Yoga 920-13IKB Glass.

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